REFUND POLICY.
Eligibility for Refunds
We offer refunds under the following circumstances:
If a service or product purchased on our Website is not delivered as promised.
If there is a billing error resulting in an overcharge.
If a cancellation request is made within a specified time frame (see Section 3).
Refunds are not issued for:
Change of mind or dissatisfaction after the service has been used.
Digital products or downloadable content that has already been accessed.
Services that have been partially or fully completed.
How to request a refund
To request a refund, please contact our support team at support@emstree.org with the following details:
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Order number or transaction ID
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Reason for the refund request
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Any supporting evidence (e.g., screenshots, proof of issue)
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We will review your request and respond within 7 business days.
Cancellation Policy
Subscription Services:
Customers may cancel a subscription at any time.
Refunds for unused portions will be granted based on our discretion.
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One-Time Purchases:
Refund requests must be made within 14 days of purchase.
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Event Registrations:
If applicable, cancellations must be made at least 48 hours before the event to be eligible for a full refund.
Processing Refunds
Approved refunds will be processed within 5-10 business days using the original payment method.Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.If a refund cannot be processed to the original payment method, store credit may be offered instead.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting to our Website. For any questions or concerns regarding refunds, please contact us at: Email: support@emstree.org
Website: https://emstree.org
By purchasing from Emstree, you agree to this Refund Policy.
